Your personal data is our most valued asset. This page clearly explains how CH 11 collects your data, how it is used, and how it is kept secure.
CH 11The foundation of the privacy policy is collecting only the minimum necessary data and keeping it completely secure. We collect two types of information — personal data and usage data.
The following information is collected for registration and account management:
| Data type | Purpose | Mandatory? |
|---|---|---|
| Full Name | Identity Verification & Account Identification | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Mobile number | OTP verification & communication | Yes |
| Email Address | Account Security & Notifications | Yes |
| National ID Number | KYC Verification | Where applicable |
| Payment details (bKash/Nagad number) | Financial Transaction Processing | Yes |
| Address | KYC & High-Value Transaction Verification | Where applicable |
The following information is collected automatically while using the platform:
CH 11 Your information is collected in several ways, with full transparency maintained at every step:
When you provide information directly — such as when filling out a registration form, updating your account, contacting customer support, or entering a competition.
When you CH 11 when you browse the platform, usage data is automatically collected via cookies, web beacons, and similar technologies.
In some cases, necessary information may be verified through payment providers (bKash, Nagad) or identity verification agencies. However, such data is used solely for security and fraud prevention purposes.
CH 11Your data is used for specific purposes only. No information is used in an unrelated manner. The primary use cases are:
CH 11 Your personal information is never sold to third parties. However, limited data may be shared in the specific circumstances outlined below:
Limited data is shared with trusted service providers for payment processing, identity verification, and technical support. These partners may only use the data for their designated purpose and are bound by our privacy standards.
Information may be disclosed as required by court order, government directive, or as part of a legal process. In such cases, we always take care to protect the interests of our users.
To comply with AML (Anti-Money Laundering) regulations, we are legally required to report any suspicious financial activity to the relevant authorities.
CH 11 The website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device.
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login sessions and security tokens | Deleted at end of session |
| Functional cookies | Remembering language preferences and theme settings | 30 Days |
| Analytics Cookies | Page visits and traffic analytics | 90 days |
| Performance Cookies | Measuring load speed and identifying errors | 60 Days |
You can block or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some platform features to not function properly.
CH 11international-standard technology and processes are used to keep your data secure.
Data is retained based on legal and business requirements. Even after an account is closed, certain information may be kept for up to 5 years due to AML and legal obligations. After that, data is securely deleted.
CH 11You have full control over your personal data. The following rights can be exercised at any time:
You have the right to know what data we hold about you and to receive a copy of it.
If any information is incorrect or incomplete, you can correct it at any time.
Your data will be deleted upon request unless we are legally required to retain it.
You may request that we stop using your data for specific purposes.
You can request a download of your data in a readable format.
You can object to your data being used for marketing or profiling.
CH 11Services are available to users aged 18 and above only. We never knowingly collect or process personal data from anyone under the age of 18.
Date of birth is verified at registration, and additional KYC documents may be requested in suspicious cases. If we are informed that a minor has created an account, that account and all associated data will be deleted immediately.
CH 11 This privacy policy may be updated when necessary. You will be notified of any significant changes through the following:
Continued use of the platform after updated policies are published will be considered acceptance of the new terms. We recommend reviewing this page regularly.
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. We aim to respond within 3 business days.
We are committed to protecting your privacy at every level.
All your sensitive data is stored with AES-256 encryption, making it unreadable to any unauthorized party.
The identity verification process helps prevent fraud and identity theft, keeping your account secure.
CH 11 never sells your personal data to third parties. Your data belongs solely to you.
Our security team monitors the system around the clock, seven days a week, to detect any suspicious activity.
You have complete authority to view, edit, or delete your data — all manageable directly from your account settings.
Independent third-party experts regularly audit and certify our security systems.
Already read CH 11's Privacy Policy? We take your data security seriously. Register now and enjoy gaming in a fully secure environment.
18+ | Play Responsibly | Privacy Policy Applies