Gaming is for fun — not stress. CH 11 believes every player should enjoy the experience with awareness, within their own limits, and with a sense of responsibility. Our tools and guidelines are here to help you do exactly that.
Responsible Gaming means enjoying gaming as entertainment — not treating it as a source of income, a solution to problems, or a way to cope with stress. CH 11— we want you to enjoy every moment, but never at the cost of your family, finances, or mental well-being.
Online gaming is growing fast in Bangladesh. Many people play for fun, but some gradually end up spending more time and money than they intended. CH 11 is here to help every player before that happens.
The three core principles of responsible gaming are — Awareness (staying aware of your own behavior), Control (setting your own time and spending limits) and Balance (keeping gaming as a small part of life). Follow all three and gaming will always stay a source of enjoyment.
CH 11-'s responsible gaming policy is more than a list of rules. It's a commitment to actively working toward the wellbeing of every user. Our platform offers tools designed to help you game safely and healthily.
There are well-known signs of problematic gaming. If you notice any of them in yourself or someone close to you, don't wait — seek support.
CH 11 provides these tools at no cost to help you keep your gaming experience healthy and enjoyable.
Set your own daily, weekly, or monthly deposit limit. Once configured, you won't be able to deposit beyond that amount.
Set how many hours you want to play in a single session. When your time is up, the system will automatically prompt you to take a break.
Your session will end automatically once you've lost a set amount — helping you avoid bigger losses in the heat of the moment.
Temporarily suspend your account yourself for anywhere between 24 hours and 30 days. You won't be able to log in during this period.
If you want to step away from gaming for the long term, request a permanent exclusion for anywhere between 6 months and 5 years.
View your complete monthly gaming history, deposits, and withdrawals at any time to track and evaluate your own behavior.
Answer the questions below honestly. This isn't a test — it's a chance to understand yourself better.
Before you start playing, decide how much you'll spend on entertainment this week or month. Try to keep it within 5% of your income.
Enable the session timer on your CH 11 account. Take a 5–10 minute break at least once an hour and spend that time with family.
Review your monthly gaming report to track both your time and spending, then plan smarter for the month ahead.
If you spot a problem, talk to the CH 11 support team before trying to handle it on your own. We're here to help, not to judge.
Outside of gaming, make time for family, reading, exercise, or social activities. Keep a healthy balance in your life.
Find answers to the most frequently asked questions from CH 11 users right here.
CH 11 is ready to help in any way you need. Reach out through any of the channels below.
Support@ch11.bet — you'll receive a detailed response within 3 business days.
Instant support available via live chat, 24/7.
Set limits or activate exclusion directly from your account settings.
If a family member is concerned, they're welcome to contact us directly on your behalf.
We believe that with the right tools and awareness, gaming can always remain a source of enjoyment. Join CH 11 and experience the benefits of responsible gaming for yourself.
18+ | Play Responsibly | Seek help for gaming addiction