CH 11 Terms & Conditions — Complete User Agreement

CH 11 (hereinafter referred to as the "Platform", "we", or "us") is an online gaming and entertainment service provider. These Terms & Conditions ("Terms") apply to the ch11.bet website and all associated services.

These Terms & Conditions constitute a legally binding agreement between you ("User" or "Member") and CH 11of . By using the platform, you confirm that:

• You must be at least 18 years of age.
• You are legally eligible to participate in online gaming.
• You are using this platform of your own free will and independent judgment.
• All information provided is true and accurate.

CH 11 We reserve the right to update these Terms & Conditions at any time. Continued use of the platform following any changes will be deemed acceptance of the revised terms.

CH 11The following requirements must be met to open an account with -:

2.1 Age Verification

Only individuals aged 18 or above CH 11may register on . Proof of age in the form of a National ID or passport copy may be requested at any time. Providing a false age will result in immediate account termination and forfeiture of all deposited funds.

2.2 One Account Policy

Each user may create only one account. If multiple accounts are opened by the same person or members of the same household using the same device, IP address, or payment method, all accounts will be suspended and all bonuses forfeited.

2.3 Registration Information

The following information must be provided accurately at the time of registration:

• Full Name (as shown on your National ID)
• Correct date of birth
• Active Mobile Number
• Valid Email Address
• Payment Method Details

Providing false information will result in CH 11 We reserve the right to suspend or terminate any account at any time.

2.4 Account Security

It is your responsibility to keep your account password and login credentials strictly confidential. You are solely responsible for all activity conducted through your account. If you notice any suspicious activity, notify our support team immediately.

3.1 Deposit Terms

CH 11Deposits can be made using bKash, Nagad, Rocket, and other accepted payment methods. Minimum deposit amount ৳200. Maximum deposit limits depend on your account tier and verification status.

• Always use the correct amount and reference number when making a deposit.
• Deposits from third-party accounts are not accepted.
• Deposits are typically credited to your account within 1–5 minutes.
• If there is a delay, contact support with a screenshot of the transaction.

3.2 Withdrawal Conditions

The following conditions must be met to make a withdrawal:

• Minimum Withdrawal Amount: ৳200
• Withdrawals can only be made to your registered payment method.
• Most withdrawals are processed within 3–15 minutes.
• Withdrawals may be held pending completion of KYC verification.
• Wagering requirements must be met before bonus funds can be withdrawn.

3.3 Transaction Limits

Daily and weekly withdrawal limits may vary based on account tier. VIP members enjoy higher limits and priority processing.

CH 11's bonus and promotion offers are an added benefit for users, provided under specific conditions:

4.1 Welcome Bonus

The welcome bonus for new members is based on the first deposit. To qualify for this bonus:

• The first deposit must meet the minimum specified amount.
• Bonus codes (where applicable) must be entered correctly.
• Wagering requirements must be met within 7 days of receiving the bonus.

4.2 Wagering Requirement

Every bonus comes with a wagering requirement, which is a set multiple of the bonus amount. For example, a 10x wagering requirement means you must place ৳1,000 in bets for a ৳100 bonus. Bonus funds cannot be withdrawn until the wagering requirement has been fulfilled.

4.3 Bonus Abuse is Prohibited

Any misuse or manipulation of the bonus system will result in account termination. The following actions are considered misuse:

• Claiming bonuses from multiple accounts.
• Using bonus funds with risk-free betting strategies.
• Obtaining bonuses by providing false information.

4.4 Promotion Validity

Each promotion has a set validity period which Latest Promotions is stated on the page. Once expired, the bonus will be cancelled automatically.

CH 11All games on are powered by RNG (Random Number Generator) technology, certified by independent third-party auditors — ensuring every outcome is entirely random and unbiased.

5.1 Permitted Activities

• Playing games personally through your own account.
• Participation in all eligible games on the platform.
• Enjoy applicable bonuses and promotions.

5.2 Prohibited Activities

The following actions are strictly prohibited and will result in immediate account termination:

• Using bots, automation software, or artificial intelligence to play games.
• Attempting to hack or gain unauthorized access to the platform's systems.
• Using the platform for money laundering purposes.
• Using another user's account.
• Deliberately exploiting platform vulnerabilities or bugs.

5.3 Technical Issues

If a technical issue occurs during a game CH 11 We reserve the right to void the relevant round and refund the stake. Any abnormal winnings resulting from server errors may not be honored.

CH 11 We believe gaming is a form of entertainment — not a source of addiction or financial hardship. That's why responsible gaming is our top priority.

6.1 Setting Personal Limits

Each member can set the following limits directly from their account settings:

• Deposit Limits: Maximum deposit amount on a daily, weekly, or monthly basis.
• Betting Limits: Maximum bet amount per wager or per day.
• Session Time Limit: Set a maximum number of hours you wish to play per day.
• Loss Limit: Automatic break after reaching a set loss amount.

6.2 Self-Exclusion

If you feel that gaming is negatively affecting you, you may request a temporary or permanent self-exclusion at any time. The exclusion will take effect within 24 hours of the request and cannot be reversed before the specified period ends.

CH 11 reserves the right to suspend or permanently close any account under the following circumstances:

• Providing false or incomplete information during registration.
• Operating multiple accounts.
• Misusing bonuses or promotions.
• Fraudulent or suspicious transactions.
• Potential money laundering activity.
• Attempting unauthorized access to the platform's systems.
• Harassment of other users.

7.1 Funds After Account Closure

The handling of funds upon account closure depends on the reason for closure. If the account is closed due to a rule violation, any bonus balance will be forfeited. However, legitimate deposits and winnings will be reviewed on a case-by-case basis for refund eligibility.

7.2 Voluntary Account Closure

To close your account, email support@ch11.bet. Complete all pending withdrawals before closure. Any remaining balance unclaimed within 30 days of account closure will be forfeited.

CH 11 We take the protection of your personal information seriously and will never sell your data to third parties.

8.1 Data Collection

We only collect information necessary to provide our services, including your name, contact details, payment information, and gaming history.

8.2 Use of Information

• To improve our services.
• To prevent fraud and ensure platform security.
• To meet legal and regulatory obligations.
• To provide personalized offers (subject to your consent).

For more details, visit our Privacy Policy Read.

If you have a dispute or complaint, please follow the steps below:

1. Step 1: Email us at support@ch11.bet or reach us via live chat. We aim to resolve the matter within 24 hours.
2. Step 2: If the issue is not resolved to your satisfaction, submit a formal complaint. It will be reviewed within 7 business days.
3. Step Three: If both parties cannot reach an agreement, the dispute may be referred to an independent mediator for resolution.

9.1 Claim Deadline

Any dispute or claim must be raised within within 30 days must be submitted. Claims submitted after the specified deadline may not be considered.

Our customer support team is available 24/7, 7 days a week. Don't hesitate to reach out whenever you need assistance.

CH 11 We reserve the right to modify these Terms & Conditions, in part or in full, at any time. Members will be notified of significant changes via email or platform notification.

Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms & Conditions. We encourage you to review this page regularly.

The date of the latest revision to these Terms & Conditions is displayed at the top of the page. For any questions or comments, please contact us: support@ch11.bet